You will need to contact us and request a Return Authorization Number (RA). Or telephone us  on 0333 1234 994 (Local Rate). Products may be returned for a refund, credit or exchange within 14 days of receipt (less 15% restocking fee and shipping cost) any missing parts, knobs, shafts etc from your return will be charged back to you at our discretion. Should you need to return a part for refund, exchange or credit, please contact our customer service department for a return authorization number and instructions.  RetroCarSuff will not accept returned goods without prior authorization.